Our privacy notice

Version privacy-v5 · Effective October 16, 2026

The short version

We collect what we need to sell you the kit, deliver it and help you: mainly your name, email and what you bought. Stripe handles your card; we never see the full number. AI assistants help us answer you. A Meta (Facebook) tool measures our ads. Live Tuesdays runs on Zoom and is recorded. Email support@nextgenbusinesscommunity.com to see, fix or delete your information.

Who we are

The NextGen Business Community is run by Sea Panda Industries LLC, 1225 North Arizona Ave #4028, Gilbert, AZ 85233. We're responsible for the information described here. Contact: support@nextgenbusinesscommunity.com.

What we collect

When you buy: your name, email address, phone number if you give it, what you bought, when, and how much you paid. Your card details go straight to our payment processor, Stripe. We only see things like the card type and last 4 digits.
When you sign up for Live Tuesdays: your first name, email, cell phone number and a record of your consent to texts (the text box is required to register) (see Text messages).
When you sign up on a free guide page: your email, your first name if you give it, your cell phone number, and, only if you tick the optional text box, a record of your consent to texts (see Text messages).
When you join a Live Tuesdays session: what you say or show, and the chat, may be in the recording (see Live Tuesdays on Zoom and recordings).
When you write to us: your message and our reply.
When you visit our website: our web server keeps a standard log (your internet address, the page, the date and time, and your browser type). The Meta tool described below also collects information about your visit.

How we use it

To take your payment, deliver what you bought, and send receipts.
To answer your questions and handle refunds.
To send occasional emails about NextGen (you can unsubscribe anytime).
To measure whether our ads work.
To prevent fraud and enforce our terms, including blocks after a payment dispute.

AI and your information

NextGen is run with AI. Most of our emails, replies and member messages are written by AI assistants and signed "The NextGen team". Rich Thurman hosts the live lessons and office hours himself.

That means AI assistants read the messages you send us, along with the purchase details needed to answer you. These assistants run on outside AI model providers, which we use under their business terms. We give them only what the task needs.

Live Tuesdays on Zoom and recordings

Live Tuesdays is online. Right now it's on Zoom. Zoom asks you to sign in to a free Zoom account to join, and handles your information under its own privacy policy.

We record Live Tuesdays sessions. Members can watch the replays.

What you say or show may be in the recording, and we record the chat too. Want to stay out of it? Keep your camera off, stay muted, use a first name only, and don't share personal details in the chat.

We may use what you say, without your name or anything that shows who you are, to shape our lessons and marketing.

We will never use your face, your voice in a clip, your name, or a quote with your name in public unless you tell us it's OK first.

We use a few companies to run NextGen. They handle your information for us:

Stripe runs our checkout page, processes payments and sends your receipt. If you pick another payment option at checkout (such as Klarna), that company gets what it needs to process your payment.
HighLevel runs our contact list, email and text messages (it uses Mailgun to deliver email).
Zoom runs the Live Tuesdays sessions and their recordings.
Microsoft 365 holds our support mailbox.
The outside AI model providers described above.
Meta, for ad measurement (see the next section).

We also share information:

With your bank or card company if you dispute a charge. We send your receipt, the terms in effect when you bought, and our records of your download.
If the law requires it.
With a new owner, if NextGen is ever sold.

Meta (Facebook) and ads

Our website uses the Meta Pixel, a tool from Meta (Facebook's parent company). It tells Meta when you visit our pages, along with details about your browser and device. When you buy, we may also tell Meta that a purchase happened, with the amount, the product, and a scrambled (hashed) copy of your email and phone number, so Meta can match it to our ads. Meta can collect information about your activity across different websites, including ours, and uses it under its own privacy policy.

You can change your ad settings in your Facebook or Instagram account, or block tracking tools in your browser.

"Do Not Track": our website doesn't currently change what it does when your browser sends a "Do Not Track" signal.

Emails and texts

We send receipts and other emails about your purchase even if you unsubscribe from our promotional emails. Unsubscribing from promotional email takes effect within 24 hours.

Texts are separate from email and need their own permission. See the next section.

Text messages (SMS)

If you give us your cell phone number on the Live Tuesdays sign-up or a free guide page and tick the text box, we keep your number and a record of your consent: when you gave it, the exact wording you agreed to, and its version.

What we send: Live Tuesdays reminders only, up to 4 messages a week. Texts come from NextGen Business Community.
Guide-page texts: our free guide pages have a separate, optional text box. If you tick it, we may text you about new free guides, Live Tuesdays and NextGen offers, up to 4 a week. This is separate from Live Tuesdays reminders. You never need it to read a guide.
Cost: message and data rates may apply.
Stopping and help: reply STOP to any text to opt out. Reply HELP for help, or email support@nextgenbusinesscommunity.com.
Your choice: the text box is required to register for Live Tuesdays, so every sign-up gets its reminders by email and by text. You can reply STOP at any time and stay registered. Agreeing to texts is never a condition of buying anything, and the guide-page text box stays optional.
Never sold or shared: we never sell your mobile number or your SMS consent, and we never share them with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, whatever else this notice says about sharing; our text provider (HighLevel) only sends the texts for us.

How long we keep it

Orders, payments and refunds: as long as accounting and legal rules require.
Website server logs: up to 90 days.
Live Tuesdays recordings: kept for Members' replays.
If you're blocked after a payment dispute, we keep the email addresses and phone numbers needed to keep that block in place.
Everything else: until you ask us to delete it, or we no longer need it.

Seeing, fixing or deleting your information

Email support@nextgenbusinesscommunity.com to ask for a copy of your information, to correct it, or to delete it. We reply within 1 business day. When we delete your information, we still keep the records listed above that we're required to keep, or that we need to keep a block in place.

Children, security and changes

Children: NextGen is for adults 18 and over. We don't knowingly collect information from children.

Security: we limit who can see your information and use reputable providers. No system is perfectly secure, so please tell us at support@nextgenbusinesscommunity.com if you think something's wrong.

Changes: if we change this notice, we post the new version here with a new version number and date. For important changes, we also email our customers.