Our refund policy

Version refunds-v4 · Effective October 11, 2026

The $47 kit: 30-day money-back guarantee

• Full refund within 30 days. Ask within 30 days of buying and we refund the full $47.
• No reason needed. We may ask what didn't work so we can improve it, but you don't have to answer.
• Keep what you downloaded. We won't ask you to delete anything.
• One kit refund per person. If you've had a kit refund before, the 30-day guarantee doesn't apply if you buy the kit again.
• A kit refund ends the free month. If you get a refund on the kit, your free month of Member ends too, and any $19 charge already made is refunded under the 7-day Member refund below.
• After 30 days, kit purchases aren't refunded.

NextGen Member ($19 a month)

• Renews automatically. $19 a month on your card, on the same date as your first $19 charge, until you cancel.
• Cancel anytime online in the members portal, or email support@nextgenbusinesscommunity.com from your account email. If you email us before your next charge or before your free month ends, you won't be charged, even if we handle it the next day. If a charge slips through anyway, we refund it. After you cancel, we don't charge you again. If you cancel during your free month, you pay nothing.
• Full refund within 7 days of your first $19 payment. Ask within 7 days of your first $19 payment and we refund all of it. If you started with the kit's free month, the 7 days start at your first $19 charge.
• After that, no refunds for past months, but you can cancel anytime so you're not charged again.
• A full refund ends the membership. If we refund a payment in full, your membership ends when we refund it.
• Kit buyers: after you buy the $47 AI Starter for Owners, you can choose to start one free month of Member. It turns into $19 a month unless you cancel before it ends. One free month per person. The full rules are in our terms.
• The kit is separate. It stays a one-time purchase, and its 30-day guarantee above is unchanged.

How to ask for a refund

Reply to your receipt email, or email support@nextgenbusinesscommunity.com from the address you used to buy. Just say you'd like a refund. No forms, no phone calls.

What happens next

• We reply within 1 business day (Monday to Friday, not US federal holidays).
• The money goes back the way you paid, and we email you when it's sent.
• Your bank may take 5–10 business days to show the refund. That part is up to your bank, not us.
• The charge shows on your statement under the name on your receipt.

Charges we got wrong

If we charged you by mistake (for example, twice for the same thing), we refund it in full within 1 business day of finding it or hearing from you.

Please talk to us before your bank

If you don't recognize a charge or think it's wrong, email support@nextgenbusinesscommunity.com first. We'll sort it out quickly.

If you dispute a NextGen charge with your bank or card company instead, we don't refund that charge, whatever the outcome, and you can't buy from NextGen again. Refunds we already owe you on other charges you didn't dispute are still paid. The full rule is in our terms.

Who we are

The NextGen Business Community is run by Sea Panda Industries LLC, 1225 North Arizona Ave #4028, Gilbert, AZ 85233. Questions: support@nextgenbusinesscommunity.com.