Our terms

Version terms-v7 · Effective October 17, 2026

By completing your purchase, you agree to these terms.

Who we are

We sell under the name NextGen Business Community ("NextGen").

You're buying from Sea Panda Industries LLC, which runs NextGen Business Community. Address: 1225 North Arizona Ave #4028, Gilbert, AZ 85233. When these terms say "we" or "us," that's who we mean.

Our checkout page may show a businessforge.ai web address. That's Business Forge AI, a related business owned by Rich Thurman, which hosts our checkout. Your NextGen purchase is covered only by these terms and our refund policy, not by the businessforge.ai terms.

Questions, refunds or cancelling: email support@nextgenbusinesscommunity.com. We reply within 1 business day (Monday to Friday, not US federal holidays). If you email to cancel before a charge, you won't be charged, even if we handle it the next day.

Who NextGen is for

NextGen is offered for customers in the United States. We don't block purchases from elsewhere, but our content assumes US rules and may not fit your situation. Prices are in US dollars.

You must be 18 or older to buy from us.

How NextGen uses AI

NextGen is run with AI. Most of our emails, replies and member messages are written by AI assistants and signed "The NextGen team". Rich Thurman hosts the live lessons and office hours himself.

Nothing is signed as Rich unless he wrote it or approved it. If you ask one of our AI assistants whether it's a person, it will tell you it's an AI assistant for the NextGen team.

Live Tuesdays (free)

• Live Tuesdays is free and open to everyone. You never enter a card to come.
• Live Tuesdays is on Tuesdays at 5:30 pm Arizona time. If we change the day or time, or skip a week, we'll post it on the Live Tuesdays page and email people who signed up.
• It's online. Right now it's on Zoom.
• Zoom asks you to sign in to a free Zoom account to join.
• You never need to buy the kit or Member to come on Tuesday.

Recordings

We record Live Tuesdays sessions. Members can watch the replays.

What you say or show may be in the recording, and we record the chat too. Want to stay out of it? Keep your camera off, stay muted, use a first name only, and don't share personal details in the chat.

We may use what you say, without your name or anything that shows who you are, to shape our lessons and marketing.

We will never use your face, your voice in a clip, your name, or a quote with your name in public unless you tell us it's OK first.

This applies to sessions held on or after the day version terms-v5 of our terms took effect.

The $47 AI Starter for Owners

• AI Starter for Owners ("AI Starter") costs $47, one time, in US dollars. The kit is a one-time $47 payment. The free Member month is optional. If you turn it on, Member is $19 a month after 30 days unless you cancel. Buying it never signs you up for anything that charges you again. The free month of Member is a separate choice (see "Free month of NextGen Member").
• It's five copy-and-paste AI routines for jobs you do every week. They're yours to keep and use in your own business.
• One download with three PDFs: a one-page setup guide, the five lessons, and a printable prompt pack.
• The five jobs: end-of-day brain dump into tomorrow's top 5; customer message into a reply draft in your voice; quote follow-ups for quotes nobody has answered; one real job into three social posts; call or meeting notes into an action list and recap email.
• We email your download link right after you pay. If it hasn't arrived within an hour, check your spam folder, then reply to your receipt or email support@nextgenbusinesscommunity.com and we'll resend it.
• 30-day money-back guarantee: Ask within 30 days of buying and we refund the full $47. No reason needed, and you keep what you downloaded. To ask, reply to your receipt email or write to support@nextgenbusinesscommunity.com. We reply within 1 business day. Your bank may take 5–10 business days to show the refund.
• One kit refund per person. If you've had a kit refund before, the 30-day guarantee doesn't apply if you buy the kit again.
• Questions after you buy? Reply to your receipt email or write to support@nextgenbusinesscommunity.com. We answer within 1 business day (Monday to Friday, not US federal holidays).

Free month of NextGen Member (a separate offer)

After you buy the kit, you can choose to start one free month of Member. It does not start on its own. To start it, use the link in your kit email or on your kit download page and enter a card. You pay $0 that day.

Your free month lasts 30 days. After that, Member renews automatically at $19 a month on that card, every month, until you cancel. Your first $19 charge is 30 days after you start.

To pay nothing, cancel before your 30 days are up: online in the members portal, or by emailing support@nextgenbusinesscommunity.com. If you email us before your free month ends, you won't be charged, even if we handle it the next day. If a charge slips through anyway, we refund it.

One free month per person.

If you get a refund on the kit, your free month ends too, and any $19 charge already made is refunded under the 7-day Member refund.

NextGen Member

• $19 a month. NextGen Member costs $19 a month in US dollars. It renews automatically: we charge your card once a month, on the same date as your first $19 charge, until you cancel. If we ever change the price, we'll email you at least 30 days before, and the new price starts only after that. You can cancel before it does.
• Member gives you access to our library of short, plain-English AI lessons for work and home. We add new lessons over time, but we don't promise a set number or schedule.
• Members can watch Live Tuesdays replays from the last 12 months. Once in a while a recording fails, and then there's no replay for that week.
• Members can join Open Office Hours, right now on Wednesdays. Bring a real business problem and work through it live with Rich. If we change the day or skip a week, we'll post it in the members area. If we ever stop Office Hours, we'll email Members at least 30 days before, and you can cancel.
• Cancel anytime online in the members portal, or email support@nextgenbusinesscommunity.com from your account email. If you email us before your next charge or before your free month ends, you won't be charged, even if we handle it the next day. If a charge slips through anyway, we refund it. After you cancel, we don't charge you again. If you cancel during your free month, you pay nothing. If we refund a payment in full, your membership ends when we refund it.
• Not for you? Ask within 7 days of your first $19 payment and we refund all of it. If you started with the kit's free month, the 7 days start at your first $19 charge. If you get a refund on the kit, your free month ends too, and any $19 charge already made is refunded under this rule. After that, we don't refund past months, but you can cancel anytime so you're not charged again.
• If you buy the kit, you can choose to start one free month of Member. It turns into $19 a month unless you cancel before it ends. See "Free month of NextGen Member" in the AI Starter section. One free month per person.
• The kit stays separate. Member doesn't include the kit, and the kit stays a one-time purchase. Details are in our refund policy.

Using our materials

You may use our lessons, prompts and templates in your own business, and share them with your own staff. Please don't resell them, republish them, or share them with anyone outside your business. We keep the copyright.

Results

Our materials teach methods. Your results depend on your business and your effort. We don't promise income or time savings.

Problems with a charge

Please email support@nextgenbusinesscommunity.com first if something looks wrong with a charge. We fix mistakes quickly.

If we charged you by mistake (for example, a duplicate charge), we refund it in full within 1 business day of finding it or hearing from you.

If you dispute a NextGen charge with your bank or card company instead of asking us:

• You can't buy from NextGen again, whatever the outcome of the dispute. This covers the email addresses and phone numbers used at checkout.
• We don't refund a disputed charge. We send your bank our records of the purchase: your receipt, these terms, and our records of your download.
• Refunds we already owe you on charges you didn't dispute are still paid.
• Only NextGen's owner can lift this block. There's no appeal.

Emails and texts

When you sign up, we email you the join link and reminders before sessions, and occasional emails about NextGen. Every email has an unsubscribe link. We still send receipts and messages about anything you've bought.

To register for Live Tuesdays, you tick the text box and give your cell phone, because every sign-up gets its Live Tuesdays reminders by email and by text. Texts come from NextGen Business Community: Live Tuesdays reminders only, up to 4 a week. Message and data rates may apply. Reply STOP to stop at any time (you stay registered and keep getting the emails), or HELP for help. Agreeing to texts is never a condition of buying anything. Our free guide pages have their own separate text box (see "Guide-page texts").

How we handle your information is in our privacy notice, including text messages.

Guide-page texts

Our free guide pages have a separate, optional text box. If you tick it, we may text you about new free guides, Live Tuesdays and NextGen offers, up to 4 a week. This is separate from Live Tuesdays reminders. Reply STOP to stop, or HELP for help. You never need it to read a guide.

Changes to these terms

Each version of these terms has a version number and date at the top. Changes only apply going forward.

Version terms-v7, effective October 17, 2026: Replaced the line saying the purchase is not a subscription with a plain statement of the optional $19/month Member renewal.

Which law applies

Arizona law governs these terms, and disputes are heard in the courts of Maricopa County, Arizona. If your own state's law gives you rights that can't be waived, you keep them.